GuardPrivacy Helpdesk - Secure Domain Support

Troubleshooting Common Domain Issues

1. Domain Not Resolving

If your domain is not accessible, consider the following:

  • Check DNS Settings: Ensure your domain’s DNS settings are correctly pointing to your web server. Confirm that records like A, CNAME, and MX are accurate.
  • DNS Propagation: DNS changes can take up to 48 hours to propagate fully. You can check the propagation status using online DNS propagation tools.
  • Clear Your Cache: Clear your browser's cache and cookies or try accessing your domain from a different network or device.

2. Expired Domain or SSL Certificate

  • Renew Your Domain Registration: Check with your registrar to ensure your domain is active and not expired. Renew promptly to avoid downtime.
  • SSL Certificate Expiration: If your site displays a "Not Secure" warning, confirm that your SSL certificate is active and hasn't expired. You can renew the SSL through your hosting provider or set up a new one using Let's Encrypt or another SSL issuer.

3. Unable to Access Domain Control Panel

  • Incorrect Login Credentials: Ensure you are using the correct username and password for your domain registrar account. Use the password recovery option if needed.
  • Account Lock: Your account may be locked due to multiple failed login attempts. Contact your domain registrar's support to unlock it.

4. Issues with Domain Transfer

  • Check Transfer Eligibility: Ensure your domain has been registered for more than 60 days and is unlocked for transfer.
  • Obtain EPP Code: To transfer a domain, you need an authorization code (EPP code) from your current registrar. This code is necessary to initiate the transfer process.
  • Domain Status & Privacy Settings: Verify that privacy protection is temporarily disabled during the transfer and that the domain status is set to "active."

5. Incorrect or Outdated WHOIS Information

  • Update WHOIS Details: Your contact information in the WHOIS database must be accurate. Log into your registrar’s control panel and update any outdated information.
  • Privacy Protection Settings: If you're using domain privacy, ensure it’s active to protect your personal information from being publicly displayed.

6. Redirection Issues

  • Check Domain Redirection Rules: Ensure any redirection settings are properly configured in your DNS settings, .htaccess file, or hosting control panel.
  • Looping or Broken Redirects: Avoid multiple redirects that may cause looping issues or lead to broken pages. Test your redirects thoroughly after setting them up.

7. Domain Hijacking or Security Breaches

  • Unauthorized Access: If your domain or hosting account is compromised, change your login credentials immediately and enable two-factor authentication (2FA) for enhanced security.
  • Contact Registrar Support: If unauthorized changes have been made to your domain, contact your registrar’s support team for further assistance.

8. Email Not Working on Domain

  • Verify MX Records: Your domain's MX records should point to the correct email server. If you’re using a third-party email provider like Google Workspace or Office 365, confirm that the settings are correct.
  • Check Email Quota & Settings: Make sure your email account has not reached its quota, and verify that all email configurations (such as SMTP settings) are correct.

9. Performance Issues or Slow Loading

    • Optimize Content and Media: Reduce image sizes, enable compression, and optimize your website’s content for faster loading times.
    • Check for Malware or Overloaded Scripts: Scan your site for any malware or excessive scripts that may be causing performance issues.